AI Disclosure – Dash by LocaliQ

AI Disclosure – Dash by LocaliQ 

Dash™ by LocaliQ is an AI-powered lead management tool designed to help businesses better engage, nurture and convert leads into customers. 

Dash transcribes, summarises, categorises and prioritises leads to help your business turn more enquiries into sales. The software also encompasses the ability to analyse leads and suggests strategies to improve conversion. 

Dash AI processes data from phone call recordings received from your customers. This may include personal information. We may use this data to help improve Dash and identify trends or customer needs as we continue to develop new features and products. At LocaliQ, we may use this data to help improve Dash and identify trends or customer needs as we continue to develop new features and products. However, we do not use personal information to train AI models or make decisions that have legal or similarly significant effects on individuals. 

Before using Dash, we recommend you speak with your legal adviser to determine whether your business needs to update your Privacy Policy or include disclosures on your website about LocaliQ’s AI-powered software. Your adviser may suggest specific wording to help you meet any applicable legal requirements. 

Even if you’re not legally required to do so, it is suggested that you may still want to let your customers know you’re using AI-powered tools. This can be done through your Privacy Policy or directly on your website. Below is a suggested template (note: this is not legal advice)  

Template:

We may use third-party AI-powered software to help process, evaluate and respond to your enquiry when you contact us. This may include analysing and categorising your phone call or chat transcript, creating a summary of your enquiry and recommending possible follow-up actions from us.